bingo789 Privacy Policy

This Privacy Policy ("Policy") is issued by bingo789.club ("bingo789," "we," "us," or "our") and applies to all personal information collected through the bingo789 website at bingo789.club, the bingo789 mobile application, and all related services, features, and communications (collectively, the "Platform").

bingo789 is committed to protecting the privacy and personal data of all users of the Platform, including registered players, visitors, and prospective players located in the Philippines and elsewhere. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By accessing or using the bingo789 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

bingo789 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

2.1 Registration & Identity Data. When you create a bingo789 account, we collect your full legal name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile phone number.

2.2 KYC & Verification Data. To comply with Philippine anti-money laundering regulations and to verify your identity and age, bingo789 may collect copies of government-issued identification documents (such as a Philippine passport, driver's licence, SSS ID, or PhilSys national ID), proof of address documents, and selfie photographs for identity verification purposes.

2.3 Financial & Payment Data. bingo789 collects information necessary to process deposits and withdrawals, including your GCash mobile number, PayMaya / Maya account details, and Philippine bank account information (bank name, account name, account number). bingo789 does not store full payment card numbers.

2.4 Transaction Data. We maintain records of all deposits, withdrawals, bonus claims, game wagers, and account balance changes associated with your bingo789 account.

2.5 Technical & Usage Data. When you access the bingo789 Platform, we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, session duration, pages visited, game history, and referring URLs.

2.6 Communications Data. If you contact bingo789 customer support, we retain records of your communications, including chat transcripts, email correspondence, and support ticket history.

2.7 Marketing Preferences. We record your preferences regarding marketing communications, including whether you have opted in to or out of promotional emails, SMS messages, and push notifications from bingo789.

bingo789 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your bingo789 player account, including processing your registration, verifying your identity, and enabling you to log in securely
• Service Delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all features of the bingo789 Platform
• KYC & Compliance: To verify your age (21+) and identity, comply with Philippine anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), and meet PAGCOR-aligned regulatory requirements
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other illegal conduct on the Platform
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the bingo789 Platform
• Marketing Communications: To send you promotional offers, bonus notifications, and news about bingo789 — but only where you have provided consent or where permitted by applicable law
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and administer responsible gaming tools such as deposit limits and self-exclusion
• Legal Obligations: To comply with applicable Philippine laws, regulations, court orders, and requests from competent authorities

Under the Philippine Data Privacy Act of 2012, bingo789 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and bingo789 (i.e., the Terms and Conditions) — this covers account management, game access, and payment processing
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations
• Legitimate Interests: Processing is necessary for bingo789's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms
• Consent: For marketing communications and certain non-essential cookies, bingo789 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing

bingo789 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

5.1 Service Providers. bingo789 engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, Philippine banks), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and analytics platforms. All service providers are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

5.2 Game Providers. To deliver games on the bingo789 Platform, certain technical data (such as player session tokens and game round data) may be shared with licensed third-party game software providers. These providers do not receive your full personal profile.

5.3 Regulatory & Law Enforcement Authorities. bingo789 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent Philippine authorities where required by law, court order, or regulatory obligation.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of bingo789's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

bingo789 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

6.1 Essential Cookies. These cookies are strictly necessary for the Platform to function. They enable core features such as account login, session management, and security. Essential cookies cannot be disabled without breaking the Platform's core functionality.

6.2 Analytics Cookies. bingo789 uses analytics cookies to understand how players interact with the Platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised where possible. Analytics cookies are only placed with your consent.

6.3 Preference Cookies. These cookies remember your settings and preferences, such as your preferred language, display settings, and responsible gaming tool configurations, so you do not need to re-enter them each visit.

6.4 Marketing Cookies. With your consent, bingo789 may use marketing cookies to deliver relevant promotional content and measure the effectiveness of our campaigns. You may withdraw consent for marketing cookies at any time through your account settings or browser controls.

6.5 Managing Cookies. You can control and delete cookies through your browser settings. Please note that disabling essential cookies may impair your ability to use the bingo789 Platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

bingo789 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your active bingo789 account, plus a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law or ongoing regulatory proceedings
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with the Anti-Money Laundering Act (RA 9160, as amended)
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which your data will be suppressed from marketing lists
• Technical & Usage Logs: Retained for up to twelve (12) months for security and analytics purposes, after which they are anonymised or deleted

When personal data is no longer required, bingo789 will securely delete or anonymise it in accordance with our internal data disposal procedures.

bingo789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the bingo789 Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our systems is encrypted at rest using industry-standard algorithms
• Access Controls: Access to personal data within bingo789's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training
• Two-Factor Authentication: bingo789 supports and encourages the use of two-factor authentication (2FA) for all player accounts to provide an additional layer of login security
• Penetration Testing: bingo789's systems undergo regular security assessments and penetration testing by qualified security professionals to identify and remediate vulnerabilities
• Incident Response: bingo789 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, bingo789 will notify the National Privacy Commission and affected individuals in accordance with NPC Circular 16-03

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bingo789. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

• Right to Be Informed: You have the right to be informed about how bingo789 collects and processes your personal data — which is the purpose of this Privacy Policy
• Right of Access: You have the right to request a copy of the personal data bingo789 holds about you, along with information about how it is processed
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data bingo789 holds about you. You can update most account information directly through your bingo789 account dashboard
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bingo789's legal retention obligations
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to bingo789's overriding legitimate grounds
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal
• Right to Lodge a Complaint: If you believe bingo789 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines

bingo789 will respond to all data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.

The bingo789 Platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gaming regulations. bingo789 does not knowingly collect personal data from individuals under the age of 21.

If bingo789 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposits where possible in accordance with our Terms and Conditions.

bingo789 employs age verification measures during the registration process and as part of KYC procedures to prevent underage access to the Platform. These measures are a core part of our commitment to responsible gaming and child protection.

bingo789 may send you promotional communications about bonuses, new games, special events, and platform updates. We will only send marketing communications where you have provided consent during registration or subsequently opted in through your account settings.

11.1 Types of Marketing. bingo789 marketing communications may be delivered via email, SMS to your registered Philippine mobile number, push notifications through the bingo789 mobile app, and in-platform notifications when you are logged in.

11.2 Opting Out. You may opt out of marketing communications at any time by: clicking the "unsubscribe" link in any marketing email, adjusting your notification preferences in your bingo789 account dashboard, or contacting our customer support team. Opting out of marketing will not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts.

11.3 Responsible Marketing. bingo789 is committed to responsible marketing practices. We do not send unsolicited marketing to individuals who have not consented, and we do not target marketing at individuals who have self-excluded or are subject to account restrictions.

The bingo789 Platform may contain links to third-party websites or services, such as payment provider portals or game provider information pages. This Privacy Policy applies solely to the bingo789 Platform and does not cover the privacy practices of any third-party websites or services.

bingo789 is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the bingo789 Platform before providing them with your personal data.

bingo789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, bingo789 will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how bingo789 protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you have concerns about any changes to this Privacy Policy, you may contact our Data Protection Officer or choose to close your account in accordance with the bingo789 Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bingo789, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing bingo789's compliance with the Philippine Data Privacy Act and this Policy.

For formal data subject rights requests, please email our DPO with the subject line "Data Subject Rights Request" and include your full name, registered email address, and a clear description of your request. bingo789 may need to verify your identity before processing your request.

If you are not satisfied with bingo789's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.